CANCELLATIONS
(CartAce)If you can get in touch with Customer Care (https://cartace.in/support or support@cartace.in or +91 8015668806 within 4 hours, we can try to cancel it, provided the Print Team has not already started the production. If the cancellation request happens after 4 hours or if production has been started already, we cannot entertain any request.
There is a minimum cancellation fee of Rs.20 which is charged to cover the Payment Gateway charges. The remaining amount will be transferred to the original payment method after deducting this charge.
REFUNDS
Can I return my Orders?
Of course, but within 3 days of the Product delivery. Only Applies in cases of transport damages for which we (cartace.in) or a third-party-logistics provider can be held accountable. Please inspect all goods carefully (Take an unpacking video for submission) on delivery and immediately inform our customer service (https://cartace.in/support) if you detect any damages or defects within 24 business hours of receiving the order. We will replace the damaged item/s in cases of transport damages for which a third-party-logistics provider or we can be held accountable.
Damage Claims or Shortages – Important Notice
Any claims for damage and/or shortages MUST be reported in 24 business hours without exception. Be sure to check your deliveries upon receipt.
We Pay For Return Shipping
We will pay for return shipping only when products delivered are defective, damaged or the wrong product was received from what was ordered and shall be replaced.
Refund Policy:
Mode of transfer of payments:
Refunds will be transferred to your original payment method used on purchase. The refund duration is 5-10 days from date of cancellation. If you need any clarifications on refunds. Please email us to (support@cartace.in).
